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Return & Exchange Policy – Sateen Style

Inspection Upon Delivery

Customers must inspect the package in front of the delivery driver to confirm that the item matches the order and that it is clean and undamaged. Inspection does not include trying on the item.

Failure to inspect the package means the order is accepted as received, and any later exchange request will require the customer to cover delivery costs.

If an issue is found during inspection

If a wrong or defective item is found during inspection, the store will take full responsibility and send the correct item as agreed.

Exchange Conditions

• Exchange is allowed once per order only.
• Contact us within 12 hours of receiving the order.
• Item must be unused and in original condition with tags and packaging.
• Replacement item must be selected within 24 hours.
• Exchange only for items available in stock.
• Delivery costs are covered by the customer.
• Sale or discounted items are not eligible for exchange.

No cash refunds.